| What web browsers does Surfulater
work with? |
| Mozilla Firefox 1.0 and later, Internet Explorer 6 and 7 and IE
based browsers such as Maxthon. Firefox users need to install the
Surfulater
Firefox Extension. Instructions for using Opera with
Surfulater can be found here. |
| |
| What are the Operating System
and Hardware requirements? |
| Windows 98, 2000, XP, 2003, Vista or later. Minimum hardware:
256M RAM, 500Mhz, Pentium 3, 10MBytes Free disk space. |
| |
| How do I get Surfulater working with IE7 on Vista? |
| IE7 under Vista operates in a new Protected mode. Until Surfulater
is updated to work in Protected mode you need to turn this option
off by unchecking Tools|Internet Options|Security|Enable Protected
Mode. |
| |
| How much does it cost? |
| Only $US59 with early bird discounts and two licenses for the
price of one. |
| |
| Do your offer a Money back Guarantee? |
| Yes, we offer a 30-day unconditional money back guarantee. |
| |
| Can I install my one Surfulater
license on my home and work PC? |
| Yes, you get two licenses for the price of one. And you can easily
take your Surfulater Knowledge Base files between work and home. |
| |
| What is your upgrade policy? |
| At present all upgrades are free. Should this change in the future
we would adopt a policy of providing free upgrades for the first
12 months, after which upgrades would cost less than the half price
of the full product and include a further 12 months of upgrades. |
| |
| Can I restart my free
trial period? |
Yes of course. We want to give you every opportunity to fully
evaluate Surfulater. Simply UnInstall Surfulater and delete the
My Documents\My Surfulater folder. Next use Start|Run|Regedit,
and go to: HKEY_CURRENT_USER\Software\Soft As It Gets\Surfulater
and delete this key. Then install the latest Surfulater release
and your free trial will start over. |
| |
| Can Surfulater save complete web pages? |
| Yes it can. Better still it can save selected text and images
from pages which saves considerable disk space and is often more
useful. Note also that Surfulater compresses Web pages and removes
duplicate information to minimize use of disk space. |
| |
| Can I use Surfulater as a Personal Information Manager
(PIM) ? |
| Yes; It does much more than just save web content. Surfulater
comes with a variety of templates including Contacts, Music Catalogue,
To Do List etc. And you can even create your own article templates.
Add in easy content editing, clipboard capture, good information
management capabilities and fast full text search and PIM tasks
are a breeze. |
| |
| Can I create and open multiple knowledge bases? |
| Yes, as many as you want. Note that this capability is only available
when you purchase Surfulater, and is not in the Free Trial. |
| |
| Why can't I see Surfulater on the Internet Explorer
Context Menu? |
|
First ensure all copies of IE are closed or restarted after installing
Surfulater.
IE6 has a limit to the number of items it will display on its
right click context menu. Some applications add too many items
to this menu, which prevents Surfulater's menu items from appearing.
You can check this by using Start|Run|Regedit and going to:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt
If there are more than around 17 items listed you will most likely
have a problem. Either UnInstall programs you no longer need,
or try Deleting some registry entries from the context menu. You
need to restart IE to see the result of any changes.
Note that Firefox does not have this problem.
|
| |
| How can I find out what is planned and what are
the current known problems with Surfulater? |
|
You will find the following topics in the Surfulater Help:
Future plans
Known problems
Our Blog
is also a good resource into all things Surfulater.
|
| |
| Can Surfulater make a cup of tea? |
| No, but it can make you wiser over a cup of tea. |
| |
| Can I make suggestions and will you listen? |
| Yes. We have been developing commercial software for over 18 years
and have an enviable track record in meeting and exceeding our customers'
needs and expectations. See the Contact
page. |
| |
| How do I get support and report problems? |
| Please use our forums
or see the Contact page
for e-mail details. |
